Frequently Asked Questions

Frequently Asked Questions (FAQs)

We've compiled answers to the most common questions we receive about our items, policies, and services. If you can't find what you're looking for, please feel free to contact our customer support team!

The Memorabilia

Are all items sold ready-framed, or can I purchase them loose?

Our inventory includes both framed and loose items. Please refer to the individual product description for specific details regarding its current presentation (e.g., loose, framed, or mounted). You can also view our custom framing options here: Framing Services

What condition are the shirts/items typically in?

The condition of our items (e.g., match-worn, brand new, display quality) varies depending on its provenance and history. Full details on the item's condition will always be noted in the individual product description.

Why does the autograph look different to the one in the photo?

We often obtain multiple signed items from the same official signing session. While the signature is 100% genuine, there may be slight variations in the exact signature style, size, and location on the shirt when compared to the generic product photo.

Do you offer valuations or buy memorabilia from the public?

No, we do not. We do not provide valuations and do not buy signed or unsigned memorabilia from the general public under any circumstances. We only sell items obtained directly through our own official signing sessions or highly trusted partners.

Authenticity & Trust

How do I know the signatures are genuine and guaranteed?

We guarantee 100% genuine signatures. You can find full details on our rigorous verification process, unique COA, and lifetime guarantee here: Certificate of Authenticity

Do you provide a Certificate of Authenticity (COA) with all items?

Yes, every single item comes with a Limelight Memorabilia COA, and we provide third-party COAs and photo proof where available. Learn more about our guarantee here: Certificate of Authenticity

Delivery & Returns

What are your UK and International shipping options and costs?

We use tracked Royal Mail services. Full details on our shipping options, dispatch times, and international customs charges can be found on our Delivery & Returns page.

What is your returns policy?

We adhere to UK distance selling laws, offering a 14-day right to cancel. You can view our complete policy on returning items here: Delivery & Returns